Who I Am & Why I Build

I’m a Salesforce professional with a passion for building clear, structured, and efficient business systems. My background in sales, marketing, and process thinking shapes the way I design CRM solutions; clean, intuitive, and aligned with real business workflows.I believe technology becomes powerful when it removes confusion, simplifies decisions, and empowers people to work better. That’s the foundation behind every solution I build.
A complete business workflow built on Salesforce from lead to deal, unit to tenant, agent to revenue.
Lead Management and Qualification
The Problem
The sales team had no structured or optimized way to capture and process incoming leads.
Leads were entering the system inconsistently, key information was missing, and the qualification process was unclear, Because of this, the sales team was slow to respond, and management had no visibility into lead volume, quality, or follow-up behavior. Agents were not involved at the lead stage, so delays and gaps at the sales team level affected the entire downstream process including property matching.
The Root Cause
No clean or guided intake process for the sales team
No automation to ensure fast acknowledgment or routing
No defined qualification steps
Missing critical fields because users could skip them
Lead pages were cluttered, confusing, and inconsistent
This resulted In
Slow initial response
Bad or incomplete data
Poor handoff to agents
Reduced efficiency during the property-matching phase
What I built (Solution I provided)
Clean & Optimized Lead Intake for the Sales Team
I redesigned the Lead object so the sales team only sees the fields that matter. This Includes:
Cleaner page layout
Dynamic field visibility
Organized sections
Removal of clutter and unnecessary fields
This makes lead creation fast, accurate, and consistent.
Automated Lead Assignment & Instant Auto-Responses
To remove delays and improve professionalism:
Lead Assignment Rules: Automatically route leads to the correct sales rep
Auto-Response Rules: Send instant email acknowledgment to new leads
This ensures immediate engagement before any agent is involved.
Defined Qualification Flow Using Path & Validation Rules
To prevent missing data and ensure consistent qualification:
I built a Salesforce Path guiding the sales team through each stage
I used validation rules to make key fields mandatory
Created a clear process for when a lead is ready for handoff to the agent stage

Tools Used
Lead Assignment Rules
Auto-Response Rules
Validation Rules
Salesforce Path
Dynamic Forms
Page Layouts
List Views
Business Impact
Faster follow-up from the sales team
Cleaner, more complete lead records
More accurate qualification
Smooth handoff to agents for property matching
Better visibility for management
Report

Agent Management and Productivity
A guided demonstration of the Real Estate CRM and the business logic behind every component.
What I Bring to the Table
How I Can Support Your Business
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